Do I need Adobe Flash Player installed to view the sessions?
Yes. Sessions are webcast through an Adobe Flash player. Viewing the sessions requires the free Adobe Flash Player 8 or above. Linux users need version 9 or above.
To install the free Adobe Flash Player, please visit the Adobe Flash Player download page.
If you already have Flash installed but do not know which version you have, please visit http://www.adobe.com/products/flash/about to check.
Why do video clips sometimes stop or pause?
The most common cause of a pause or stop is
Internet traffic congestion. There is a limit to the amount of information able to pass
through your Internet connection, and if you exceed this, the player will "buffer" the data
until it can pass. If this problem persists, try closing and relaunching the player or
webpage. This is most likely to happen on dialup or wireless connections.
I can open the player, but cannot see any video.
This can be the result of several scenarios.
In some events, an application error may be causing the problem. Try quitting the player /
browser and then reconnecting. If restarting the stream does not resolve the issue, please
ensure that you are using the latest version of Adobe Flash Player. If you continue to
receive this error, you may need to reinstall the Adobe Flash Player by using one of the
download links provided above.
Additionally, your Internet Service Provider could be experiencing problems with its
servers. If you cannot view other pages on the Internet, and if the problem persists, you
should contact your Internet Service Provider for assistance.
If you work within a secure network or behind a firewall, please ensure that you are able to
connect to port 8080 (this is a standard port, so it is unlikely that this is the issue).
However, if you can access the video on another machine or other people can view it, it may
be a problem with your browser cache.
To clear your browser cache on a Microsoft Windows PC:
In Microsoft Internet Explorer:
- Click on Tools, then choose Internet Options.
- Click the General tab.
- Click the Delete Files button.
- On the Delete Files dialogue box click the OK button. Selecting "Delete all offline
content" is optional.
- To close the Internet Options box, click OK (it may take a minute or more to clear the
cache.)
In Netscape Navigator:
- Click on Tools, then choose Internet Options.
- Click the General tab.
- Click the Delete Files button.
- On the Delete Files dialogue box click the OK button. Selecting "Delete all offline
content" is optional.
- To close the Internet Options box, click OK (it may take a minute or more to clear the
cache.)
In Netscape Navigator 7:
- Choose Preferences from the Edit menu.
- Double click on the category Advanced, then select Cache.
- Click the Clear Cache button, then select OK to close.
In Firefox/Netscape Navigator 8:
- Choose Options from the Tools menu.
- Click the Privacy icon, then select Cache.
- To close the Options window click OK.
To clear your browser cache on a Mac:
In Safari:
- Choose Empty Cache from the Safari menu, then click Empty.
In Firefox:
- Choose Preferences from the Firefox menu, then select the privacy icon.
- Click the Clear button within the Cache section.
- Click OK to exit.
Adobe Flash Player Required. Viewing the sessions requires the free Adobe Flash Player 8 or above. Linux users need version 9 or above.